Call Center & Sales Automation
A mobile-friendly web automation digitalizing call-center operations and check-up sales, with multi-WhatsApp integration (three-person team).
Sales & call automationWhatsApp integrationReporting & analytics
With a three-person software team we built a mobile-friendly automation that digitalizes call-center operations and check-up sales processes.
Beyond customer calls and sales transactions, staff working, break and performance states are monitored in real time; advanced reporting helps teams reach sales targets faster and more methodically.
To centralize customer communication, I contributed to a multi-WhatsApp integration where several agents work from the same line, deleted messages are logged, and it is tracked in real time which agent replied.